Privacy Policy
Effective Date: October 3, 2025
Last Updated: October 3, 2025
BotAi ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," "customers"). This Privacy Policy describes how we collect, use, share, and protect your information when you use our website, mobile applications, and services including WhatsApp Business API, Messenger, Instagram, CRM, and related automation tools (collectively, the "Services").
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Full name
Email address
Mobile/Phone number
Business name and details
Billing details (address, GST, tax information)
Login credentials (encrypted)
1.2 Business & Customer Data
WhatsApp API numbers linked to your account
Messages sent/received via APIs (for delivery, support, and logs)
Customer details uploaded to CRM (contacts, tags, attributes, notes)
Chatbot configurations, flows, and triggers
1.3 Payment Information
Transaction details (through secure payment gateways)
No credit card or sensitive banking details are stored on our servers.
1.4 Technical & Usage Data
IP addresses, device identifiers, browser type, operating system
Access logs, crash reports, and performance analytics
Cookies, beacons, and tracking tools for session management
2. How We Use Your Information
We use collected information to:
Provide, operate, and improve our Services
Authenticate and secure user accounts
Facilitate communication via WhatsApp, Facebook, Instagram, etc.
Process transactions and manage billing
Automate workflows, campaigns, and chatbots
Offer personalized experiences and recommendations
Provide customer support and resolve technical issues
Send service updates, promotions, and alerts (with consent)
Comply with legal obligations and regulatory requirements
3. How We Share Your Information
We may share information only in the following circumstances:
3.1 With Service Providers
Payment gateways, hosting providers, API providers, SMS/email providers
3.2 With Business Partners
Meta (WhatsApp, Facebook, Instagram) for API integrations
Third-party apps connected via automation builder (Shopify, WooCommerce, etc.)
3.3 For Legal Compliance
To comply with applicable laws, court orders, and law enforcement requests
To enforce our Terms & Conditions and prevent fraud or abuse
3.4 Business Transfers
In case of merger, acquisition, or sale of assets, your data may be transferred.
We never sell your personal information to third parties for marketing purposes.
4. Data Retention
Customer data stored in CRM remains until you delete it or close your account.
Transactional and legal records may be retained as required by law.
Logs and analytics are typically retained for up to 12 months unless otherwise needed.
5. Cookies & Tracking Technologies
We use cookies and similar tools to:
Maintain user sessions
Remember preferences and login status
Measure site traffic and improve performance
Deliver targeted communications
You may disable cookies through browser settings, but some features may not function properly.
6. Data Security
We implement industry-standard security practices, including:
SSL/TLS encryption for all data transmission
Encrypted storage for sensitive information
Regular security audits and vulnerability assessments
Role-based access control for team members
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA, Indian IT Act), you may have the following rights:
Access your personal data
Correct or update inaccurate data
Request deletion of your data
Opt out of marketing communications
Restrict or object to certain processing
Port your data to another provider
You can exercise these rights by contacting us at info@botai.in.
8. Third-Party Links & Integrations
Our Services may include links or integrations with third-party platforms. We are not responsible for the privacy practices of third parties. We encourage you to review their policies before sharing information.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us for deletion.
10. International Data Transfers
As we integrate with global platforms (Meta, Shopify, etc.), your data may be transferred and processed outside your country. We ensure appropriate safeguards are in place to protect your information.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
BotAi™️
Email: info@botai.in
Phone: +91 98250 41090
Website: www.botai.in.